Refund Policy

General Refund Policy

2KADAM provides digital fintech services including APIs, Payment Gateway solutions, Travel APIs, recharge systems, AEPS, DMT and White Label software services. Due to the digital nature of our services, refunds are processed according to transaction status, verification systems and applicable service conditions.

Users are requested to carefully review all transaction details before making payments or placing service requests on the platform.

Failed Transactions

If any transaction fails and the amount is debited from the user account, the refund or reversal process may take time depending on banking networks, payment gateways or third-party providers.

• Banking reversals may take 3 to 7 working days.
• UPI failed transactions depend on bank processing systems.
• Wallet reversals are subject to verification.
• Refund timing may vary on holidays or weekends.

Payment Gateway Refunds

Merchants using 2KADAM Payment Gateway are responsible for initiating customer refunds according to their business policies. Refund requests are processed after transaction verification and approval.

2KADAM reserves the right to hold or review suspicious transactions before processing refunds for security purposes.

Travel Booking Refund Policy

Travel booking refunds for flights, hotels and bus tickets depend on airline policies, operator terms and cancellation rules. Refund amounts may vary according to cancellation charges and travel partner guidelines.

• Airline cancellation fees may apply.
• Hotel booking refunds depend on room cancellation rules.
• Bus ticket refund policies vary by operator.
• Convenience fees may be non-refundable.

API & Software Services

Payments made for API integration, software setup, White Label systems or digital development services are generally non-refundable once technical work or activation has started.

If any service cannot be delivered due to technical limitations from our side, eligible refund decisions may be considered after internal review.

Fraud Prevention & Security

2KADAM uses fraud monitoring systems and secure verification layers to prevent unauthorized or suspicious activities. Refund requests associated with fraudulent transactions may be delayed, restricted or rejected for security reasons.

Incorrect Payment Information

Users are responsible for entering correct account details, mobile numbers, booking information and payment data before completing transactions. 2KADAM will not be responsible for losses caused by incorrect user input.

Refund Processing Time

Approved refunds are generally processed within reasonable business timelines. However, actual credit timing depends on banking systems, payment providers and financial institutions.

• UPI Refunds: Usually within 2-5 working days
• Bank Transfer Reversals: Usually within 3-7 working days
• Card Payment Refunds: Usually within 5-10 working days
• Travel Refunds: Depend on operator processing timelines

Changes To Refund Policy

2KADAM reserves the right to update or modify this Refund Policy at any time according to operational, business or legal requirements. Continued use of the platform indicates acceptance of updated policies.

Support & Contact

For refund related questions or transaction assistance, users may contact our official support team using communication details available on the website.